Terms & Conditions

Net 30 days on approved credit. Federal, Provincial or State taxes are NOT included. Freight terms are FOB Calgary unless otherwise specified. Minimum factory net limits must be achieved for freight paid FOB destinations (contact factory for details). All prices shown are list prices. Orders can only be received from authorized SIMO dealers. Deposits may be requested on large or custom orders. SIMO Corporation reserves the right to change or discontinue designs, construction materials or pricing without notice.

Ordering Product

Purchase orders should be sent to SIMO via fax or e-mail. No verbal orders will be accepted.

Purchase orders must include the following:

• Dealership name, sales representative and project name
• Requested completion date
• Note: Requested dates will be taken into account but are NOT guaranteed
• Billing and shipping instructions
• Net pricing with discount factor(s) and / or SIMO quotation number
• Purchase orders must also include the following information:
  1. Edge profile EVO 1 or EVO 2
  2. Finish information (wood species, wood finish, hardware finish and fabric)
  3. Pedestal / storage configurations and locations (BF/BBB/BBF/FF/BBBB/ CPU) and left or right pedestal/storage
  4. Handles, grommets, options, and other modifications
  5. Assembled or Knock-Down construction

Order Acknowledgement

Once a clean order has been received, SIMO will acknowledge your order via fax or e-mail. This acknowledgement supersedes ALL previous communication or requested shipping dates regarding the purchase order. SIMO acknowledged ship dates are an “estimate” and NOT a guarantee. Please check acknowledgement for accuracy and advise SIMO of any changes or errors within three working days upon receipt of the acknowledgement.

Changes & Cancellations

Changes or Cancellations can only be made with expressed agreement by SIMO Corporation. No merchandise may be returned without SIMO’s prior consent. A minimum restocking charge of 50% will be assessed. All return transportation charges must be prepaid. Custom products are not subject to cancellation or changes.

Miscellaneous Charges

• Storage charges: Upon completion of product, SIMO will allow a grace period of five business days. After that, SIMO will initiate applicable storage charges until the product is picked up or shipping arrangements are made.
• Back charges or credits will not be accepted without prior authorization.

Crating/Packaging

Crating and packaging of all orders is included for dealerships outside the municipality of Calgary. Some casegoods or seating products may be shipped partial or full K.D. depending on size and construction. Hardware is packaged in a separate box labeled “hardware”, then packed either separately or in a larger unit box. Hardware location is noted on the shipping invoice. Consult the factory for shipping weights and cubes.

Damaged Merchandise & Claims

SIMO product is carefully inspected, packaged and loaded onto trucks at our manufacturing facility. Product leaves the factory undamaged and in good condition. SIMO recommends that ALL product should be unpackaged and thoroughly inspected upon receipt. SIMO will be responsible for the condition of the product up to the point of delivery at the designated dock, but not beyond. Once goods have been signed for “free and clear” SIMO and carrier will cease to be liable for all damages that were not identified during the inspection process. If product arrives with VISIBLE damage the following procedure must be followed:

1. ALL damage must be noted on the bill of lading before signing for the goods
2. Digital photos must be taken to document the claim
3. Any freight claim must be reported to SIMO within five business days upon receipt of the order

Photos must be supplied Please note that a freight/damage claim will not be accepted if steps A – C are not adhered to.

Pre-Paid Shipments - Freight/Damage Claims

Freight claims are the joint responsibility of the receiver, shipping company and SIMO. The following information should be provided to SIMO:

1. A copy of the bill of lading which notes the visible and concealed damage.
2. A freight damage inspection report from the freight company. Request an inspection for both visible and concealed damage.
3. An assessment of the product. Can the product be repaired or does the product require replacement? If a repair is the solution, a copy of the repair estimate must be sent to SIMO prior to completing the repair. If the product is damaged beyond repair and must be replaced, send a “no charge” purchase order referencing the previous work order. Upon approval, SIMO will re-manufacture the required parts.

If the damage is CONCEALED, SIMO must also be notified within five business days of receipt of the product. Follow steps 1 – 3 to ensure immediate action is taken. All crates and packaging must be available for inspection. The carrier(s) and SIMO Corporation’s liability ceases after five business days. SIMO is not responsible for shipments left unopened. Please note that concealed damage claims are subject to the acceptance and approval of both SIMO and freight company. Product claimed as freight damage, that is being replaced, becomes the property of the freight company and should not be installed at client’s location.

Product Installed/Stored by Dealer

Freight claims will not be accepted for any product that has either been stored, delivered or installed by the dealer.